General Terms and Conditions of Robert Bosch GmbH, Mobility Aftermarket Business Unit for the Bosch Electronic Service Webshop (www.bosch-repair-service.com).
General Terms and Conditions of Robert Bosch GmbH, Automotive Aftermarket Business Unit for the Bosch Electronic Service Webshop (www.bosch-repair-service.com).
As of: 01.08.2026
1.1 These General Terms and Conditions Webshop apply to all orders placed by you (Client) via our Bosch Electronic Service Webshop. The Bosch Electronic Service Webshop is operated by Robert Bosch GmbH, Auf der Breit 4, 76227 Karlsruhe.
1.2 Only the following conditions apply to our services, repair work (orders for repair, remanufacturing, and exchange, as well as preparatory work for this, such as checks and cost estimates) and the sale of new goods. Conflicting conditions or conditions of the Client that deviate from our conditions shall not apply unless we have expressly agreed to their validity in writing. The following conditions shall also apply if, with knowledge of conflicting conditions or conditions of the Client that deviate from our conditions, we perform the delivery to the Client without reservation.
1.3 The versions of our General Terms and Conditions Webshop valid at the time of the order are authoritative. Deviating conditions of the Client are not recognized unless we have expressly agreed to their validity in writing. You can download and print the currently valid General Terms and Conditions for the Webshop on this website.
1.4 The range of services in our Webshop is aimed exclusively at entrepreneurs, i.e., a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when concluding the contract.
2.1 The service offerings in the Webshop do not constitute a legally binding offer to conclude a contract. Rather, it is a non-binding invitation to place an order in the Webshop. You can place one or more services in the shopping cart.
2.2 Your inquiries by email, fax, or telephone are non-binding. Likewise, our price lists, catalogs, brochures, etc., are non-binding. Based on the inquiry by email, fax, or telephone, we will create an offer for you, which is also non-binding.
2.3 With your order in the Webshop based on our non-binding offer, you submit an offer to us to conclude a contract.
2.4 After receiving your order, you will receive an automatically generated email (order confirmation) with which we confirm that we have received your order. This order confirmation does not yet constitute an acceptance of your purchase offer. A contract is not yet concluded by the order confirmation.
2.5 A purchase contract for the new goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the new goods to you – without a prior express declaration of acceptance. In the case of an order for repair work, the contract is only concluded when we expressly declare acceptance of the order or when we send the repaired product to you – without a prior express declaration of acceptance.
2.6 Verbal agreements before or at the conclusion of the contract require our written confirmation to be effective.
2.7 If the Client does not accept our offer for cost estimates or downstream offers within four weeks of receipt, we are entitled to revoke it.
2.8 These conditions also apply to all future services to the Client until new contractual conditions come into force.
2.9 For orders placed via the Webshop, the contract text is stored by us and is available to you in the login area. There you can also view the shipping status of your orders.
2.10 The contract language is German.
2.11 In the Webshop, you can correct your entries at any time with the delete key before submitting the order. You can also end the order process completely at any time by closing the browser window.
The Client can have the item to be repaired (repair item) collected by us at the collection address specified in the repair order. If the Client sends the repair item in any other way, this is done at their own risk and expense. Parcels sent to us carriage forward (unpaid) will not be accepted.
4.1 The prices for the repair work and any other costs are based on our price in the online portal valid on the day the order is placed. The date specified in the order is decisive in this respect. Warranty work is free of charge for the Client. A repair order is only binding up to the value limit specified in the repair order. If the repair work falls below the agreed value limit, the Client will only be charged for the actual costs incurred. Flat-rate repair orders (i.e., repair at a previously specified flat-rate price) remain unaffected by this regulation.
4.2 If the Client has placed a flat-rate repair order, there is no entitlement to a breakdown of the work carried out.
4.3 If the costs for the repair work are expected to exceed the agreed value limit, or if it turns out that the Client incorrectly assumed a free warranty case when placing the order, we will create a cost estimate and send it by email to the Client’s address specified in the order. If the Client accepts the repair offer submitted therein in text form within four weeks after receipt of the cost estimate, an order is concluded under the conditions of the cost estimate. If the Client does not accept the repair offer contained in the cost estimate within the four weeks or rejects it, we will return the repair item disassembled and at the Client’s expense to the delivery address specified in the order and charge the Client for the costs specified in the order for expenses and disbursements already incurred.
4.4 When ordering a loan device, the price specified in the online portal at the time of the order and the period specified in the offer for the loan device apply. The general terms and conditions for the temporary provision of loan devices are regulated in detail analogously to the replacement devices in Section 12.
4.5 When ordering repaired devices in advance exchange (i.e., you first receive a repaired device and then return the repair item to us), the price specified for the advance exchange in the online portal at the time of the order applies. For advance exchange, the favorable price for an exchange device can only be granted if you send the repair item back in exchange within a period of 4 weeks from receipt of the device. The return is made as a collection order via the remanufacturing order recorded in the Bosch Electronic Service. In the event of late submission, we will charge you a surcharge of 50% on the regular list price.
4.6 For transport, the price specified in the online portal at the time of the order applies.
5.1 After completion of the repair work, we send the repair item back to the delivery address specified in the order. Unless otherwise agreed, payment is made by invoice.
5.2 The Client must accept the repaired or remanufactured (“Re-Use”) device or the exchange device (“Advance Exchange”) within one week of receipt. Otherwise, acceptance is deemed to have occurred. We waive the receipt of the declaration of acceptance.
7.1 Unless otherwise agreed in writing, payment must be made within 30 days of the invoice date without any deduction. Unless otherwise agreed, payment is made by invoice. However, we can also make delivery dependent on concurrent payment (e.g., by cash on delivery or bank direct debit system) or advance payment.
7.2 We are entitled to offset payments against the oldest outstanding debt.
7.3 If the payment deadline is exceeded, we are entitled to demand statutory default interest of 8 percentage points above the current base interest rate. The assertion of further damage is not excluded.
7.5 If the Client falls into arrears with payment, we are entitled to demand immediate cash payment for all due and undisputed claims from the business relationship. This right is not excluded by a deferral or the acceptance of bills of exchange or checks.
7.6 The Client is only entitled to offset counterclaims to the extent that their counterclaims are undisputed, legally established, or ready for decision after becoming pending.
7.7 The Client is only entitled to withhold payments to the extent that their counterclaims are undisputed, legally established, or ready for decision after becoming pending.
7.8 In the case of bank transfers, the Client’s obligation is only fulfilled when the transfer has been made to the account specified by us.
8.1 If we are in delay with our delivery, the Client must declare at our request within a reasonable period whether they insist on delivery or assert their other rights.
8.2 The Client can only withdraw from the contract within the scope of the statutory provisions if the delay in delivery is our responsibility.
8.3 Section 13 applies to claims for damages by the Client due to delay in delivery.
8.4 If the Client defaults on acceptance or culpably violates other duties to cooperate, we are entitled to demand compensation for the damage we incur in this respect, including additional expenses in the amount of 0.5% of the price of the items delivered, up to a maximum of 5% of the price of the items delivered. The proof of higher or lower additional expense costs remains open to the contracting parties. Further claims based on default of acceptance remain unaffected.
8.5 Partial deliveries and corresponding invoices are permissible unless they are unreasonable for the Client.
9.1 Delivery is carriage paid to the place of delivery, which means that Bosch initially bears the costs of the parcel service provider (Incoterms® 2020), unless expressly agreed otherwise. This applies to the dispatch of the goods and, in designated countries, also to the collection of the repair item. The transport costs will then be invoiced to you in accordance with Section 4.6.
9.2 Deliveries are insured by us against the usual transport risks up to an amount of €500. Transport damage must be reported to us immediately, and upon request, we or an expert commissioned by us must be given access to the damaged goods.
10.1 The Client’s claims due to defective repair work expire in 12 months from acceptance. The limitation period does not start anew as a result of supplementary performance.
10.2 Without prejudice to the right to remedy the defect themselves and without prejudice to any claims for damages or reimbursement of expenses, the Client has the right to a reasonable reduction of the remuneration or to cancellation of the contract if the subsequent improvement or replacement delivery has failed, is unreasonable for the Client, or is delayed beyond reasonable periods for reasons for which we are responsible.
10.3 Claims of the Client for reimbursement of expenses instead of damages in lieu of performance are excluded unless the expenses would also have been incurred by a reasonable third party.
10.4 Our obligation to pay damages and reimburse futile expenses within the meaning of § 284 BGB due to material defects is otherwise based on Section 13. Further claims of the Client due to material defects other than those regulated in this Section 10 are excluded.
10.5 For defects of title that are not based on the violation of third-party industrial property rights, the provisions of this Section 10 apply accordingly.
10.6 A statement by us on a warranty claim asserted by the Client is not to be regarded as entering into negotiations about the claim or the circumstances justifying the claim, provided that the warranty claim is rejected by us in full.
11.1 Material defect claims for new goods expire in 24 months from delivery. In the case of advance exchange (1:1 exchange and Re-Use) of used goods that we acquire on the market and repair, material defect claims expire in 12 months from acceptance.
11.2 In the event of a material defect within the limitation period, the cause of which was already present at the time of the transfer of risk, we may, at our discretion, remedy the defect or deliver a defect-free item as supplementary performance.
11.3 The limitation period does not start anew as a result of supplementary performance.
11.4 If subsequent performance fails, the Client may – without prejudice to any claims for damages – exercise their rights of withdrawal or reduction in accordance with the statutory provisions.
11.5 Claims of the Client due to the expenses required for the purpose of supplementary performance, in particular transport, travel, labor, and material costs, are based on the statutory provisions. However, they are excluded to the extent that the expenses increase because the subject of the delivery has subsequently been brought to a place other than the Client’s branch, unless the transport corresponds to its intended use.
11.6 Our obligation to pay damages and reimburse futile expenses within the meaning of § 284 BGB due to material defects is otherwise based on Section 13. Further claims of the Client due to material defects other than those regulated in this Section 11 are excluded.
11.7 For defects of title that are not based on the violation of third-party industrial property rights, the provisions of this Section 11 apply accordingly.
11.8 A statement by us on a warranty claim asserted by the Client is not to be regarded as entering into negotiations about the claim or the circumstances justifying the claim, provided that the warranty claim is rejected by us in full.
These general terms and conditions form the contractual basis for the temporary provision of replacement devices during the repair of a customer device in the central Bosch service workshop.
12.1.1 Bosch shall provide the Client, who has ordered maintenance and/or repair work on Bosch workshop equipment in the central service workshop, with a replacement device upon request and depending on availability for the duration of the repair work. The request must be made via the Bosch Electronic Service Portal (www.bosch-repair-service.com).
12.1.2 Unless otherwise agreed, only these general terms and conditions apply. General terms and conditions of the Client do not apply.
12.1.3 The offer is aimed exclusively at commercial customers.
12.1.4 Unless a fee for the provision is expressly agreed, the provision of the replacement device takes place by way of a loan, which as a rule applies to maintenance and repairs within the statutory sales warranty. The latter does not include, for example, wear and tear or damage due to improper use. For the provision of a replacement device outside of the warranty, the Client owes the agreed payment of a rental fee. The amount of any rental fee owed is displayed in the text field for the replacement device during the order process in the Bosch Electronic Service Portal, and is listed in the order summary. Unless otherwise agreed in individual cases, the prices apply (Net). Unless otherwise listed at the time of ordering, shipping costs are not to be borne in the event of a warranty.
12.1.5 Bosch reserves the right to reject orders for replacement devices without giving reasons, in particular if there have been payment defaults, payment delays, or damage due to improper use by the Client in the past. To secure the credit risk, Bosch may restrict the choice of payment methods or require a deposit for the transfer of use.
12.2.1 There is no entitlement to a replacement device of the same type as the device to be repaired. There is also no entitlement to a new replacement device; rather, it will usually be a used device. Bosch will endeavor to provide a device that is as similar as possible to the defective device so that it can be used for its intended purpose.
12.2.2 A replacement device can only be provided if it is ordered when ordering the repair in the Bosch Electronic Service Portal.
12.2.3 The replacement device provided may only be used in the business operation whose address is specified as the delivery address in the order. The Client is not entitled to use the replacement device outside this business operation, to let it be used, or to leave it for use or even make it available to persons outside this business operation. The replacement device remains the property of Bosch at all times and may not be sold. The Client will refrain from anything that makes it more difficult for Bosch to regain possession of the replacement device.
12.2.4 The replacement device must be treated with the necessary care and in accordance with the applicable operating instructions. If necessary, the Client can request operating instructions to be sent by email to Reparatur@bosch.com.
12.2.5 The replacement device will be delivered in exchange for the device to be repaired to the location where the device to be repaired is picked up. The Client must ensure that the device to be repaired is picked up and sent to the central Bosch service workshop (Bosch Automotive Service Solutions SAS, 156 Avenue Pierre Gilles de Gennes, 72400 La Ferte-Bernard, FRANCE) within two working days from receipt of the replacement device. In the event of late submission, Bosch may terminate this loan or rental agreement with immediate effect without notice. In this case, the replacement device must be returned immediately and in compliance with the following Section 12.3.
12.2.6 The replacement device is sent to the Client in suitable transport packaging. The transport packaging must be kept for the return shipment. The Client is obliged to inspect the replacement device immediately and at their own expense upon delivery or acceptance for damage, defects, and completeness. If there is a reason for complaint when the replacement device is delivered, or if such a reason occurs during the contractual period of use, Bosch must be informed in detail immediately, but at the latest within 2 days after its discovery, by email to Services@bosch.com. Until the complaint is clarified, the replacement device may not be used further. Bosch will take care of remedying the defect or providing an exchange device as quickly as possible. The Client is not entitled to carry out repairs or have repairs carried out on the replacement device provided.
12.3.1 The return of the repaired device may be made dependent by Bosch in individual cases on the immediate return of the replacement device.
a) The Client must ensure the acceptance of the repaired device immediately; refusal of acceptance is excluded.
b) As a rule, the Client must ensure and guarantee that the replacement device is posted for return shipment to Bosch within two working days from receipt of the returned device.
c) Bosch objects in advance to any further duration of use of the replacement device. If the contractual duration of the provision is exceeded, the Client forfeits a contractual penalty of €200 per 5 working days of over-use, which can also be asserted proportionally by Bosch.
d) Bosch will send a reminder by email at the latest after the expiry of 12 working days from the dispatch of the repaired device to the Client, setting a deadline for the return of the replacement device. If this deadline also expires without success, Bosch reserves the right, without further intermediate steps, to assert a claim for damages, which may also include compensation for the market value of the replacement device. The replacement device must be returned cleaned, complete (including delivered accessories), and in a condition that corresponds to the condition when the replacement device was provided, or which has not deteriorated beyond the level of expected, ordinary wear and tear. Work effort incurred by Bosch to establish the owed condition will be asserted by way of damages at the same hourly rate that was based on the order.
12.3.2 If the original transport packaging of the replacement device is still intact and suitable for reuse, the replacement device must be returned in this transport packaging. Otherwise, the Client must ensure safe and proper packaging on their own responsibility. In addition, the provided return label (e.g., UPS) must be used and a pickup by the carrier must be arranged independently. If the Client uses a different transport company without the express consent of Bosch or fails to use the provided return label, they bear the sole transport risk and are fully and unreservedly liable for transport damage and losses to Bosch within the scope of damages.
12.3.3 If the replacement device is not returned in full (e.g., missing accessories), Bosch is entitled to charge the fee for the new procurement of missing parts (e.g., the missing accessories), whereby Bosch will make a reasonable adjustment for the resulting increase in value due to the new purchase.
12.4.1 Should any provision of these contractual conditions be or become invalid, the validity of the remaining provisions shall not be affected thereby. In this case, the invalid provision is to be replaced by a permissible agreement that comes closest to the economic purpose of the original, invalid provision. The same applies to any gaps.
12.4.2 The place of jurisdiction is Stuttgart (for local court proceedings, the local court in 70190 Stuttgart) if the customer:
a) is a merchant, a legal entity under public law, or a special fund under public law, or
b) has no general domestic place of jurisdiction, or
c) moves their residence or habitual place of abode outside the country after conclusion of the contract, or if their residence or habitual place of abode is not known at the time the action is filed.
12.4.3 Bosch is also entitled to file a lawsuit at a court that has jurisdiction over the customer’s registered office or a branch.
12.4.4 German law applies exclusively to all legal relationships between Bosch and the customer, to the exclusion of conflict of laws. The applicability of the UN Sales Convention (CISG) is expressly excluded.
13.1 We are liable for damages and reimbursement of futile expenses within the meaning of § 284 BGB (hereinafter “Damages”) due to breach of contractual or non-contractual obligations only:
a. in case of intent or gross negligence,
b. in case of negligent or intentional injury to life, body, or health,
c. due to the assumption of a quality or durability guarantee,
d. in case of negligent or intentional breach of essential contractual obligations,
e. based on mandatory liability under the Product Liability Act, or
f. based on other mandatory liability.
13.2 However, damages for the breach of essential contractual obligations are limited to the contractually typical, foreseeable damage, unless intent or gross negligence is present, or liability is assumed due to injury to life, body, or health, or the assumption of a quality guarantee.
13.3 Any further liability for damages than provided in Section 13 is excluded – regardless of the legal nature of the asserted claim. This applies in particular to claims for damages from fault at the conclusion of the contract, due to other breaches of duty, or due to tortious claims for compensation for material damage in accordance with § 823 BGB.
13.4 To the extent that liability for damages towards us is excluded, this also applies with regard to the personal liability for damages of our employees, representatives, and vicarious agents.
13.5 A change in the burden of proof to the detriment of the Client is not associated with the above regulations.
14.1 In the event of contractually non-compliant behavior by the Client, in particular in the event of default of payment, we are – without prejudice to our other contractual and statutory rights – entitled to withdraw from the contract after a reasonable grace period has expired.
14.2 We are entitled to withdraw from the contract without setting a grace period if the Client has suspended their payments or applied for the opening of insolvency proceedings or a comparable procedure for debt settlement over their assets.
14.3 Without setting a grace period, we are also entitled to withdraw from the contract if a significant deterioration in the financial circumstances of the Client occurs or threatens to occur, thereby endangering the fulfillment of a payment obligation towards us, or if the Client is insolvent or over-indebted.
14.4 After declaring the withdrawal, the Client must immediately grant us or our representative access to the items subject to retention of title and hand them over. After appropriate timely announcement, we may otherwise utilize the items subject to retention of title to satisfy our due claims against the Client.
14.5 Statutory rights and claims are not restricted by the regulations contained in this Section 14.
15.1 We retain ownership of the delivered goods until full fulfillment of all claims to which we are entitled and still arising from the business relationship.
15.2 The customer is entitled to process or combine our products within the scope of their proper business operations. To secure our claims specified in Section 15.1, we acquire co-ownership of the products resulting from processing or combining, which the customer hereby transfers to us. The customer must store the items subject to our co-ownership free of charge as a contractual secondary obligation. The amount of our co-ownership share is determined by the ratio of the value of our product (calculated according to the final invoice amount including VAT) and the item resulting from processing or combining at the time of processing or combining.
15.3 The customer is entitled to resell the goods in the ordinary course of business against cash payment or under retention of title. The customer hereby assigns to us all claims with ancillary rights in full to which they are entitled from the resale of our product, regardless of whether our product has been further processed or not. The assigned claims serve to secure our claims under Section 15.1. The customer is authorized to collect the assigned claims. We may revoke the customer’s rights under this Section 15.3 if the customer does not properly meet their payment obligations to us, falls into arrears with payment, suspends their payment, or if the customer applies for the opening of insolvency proceedings or a comparable procedure for debt settlement over their assets. We may also revoke the customer’s rights under this Section 15.3 if a significant deterioration in the financial circumstances of the customer occurs or threatens to occur, or if the customer is insolvent or over-indebted.
15.4 At our request, the customer must immediately inform us in writing to whom they have sold goods in our ownership or co-ownership and what claims they are entitled to from the resale, and issue us publicly certified documents on the assignment of claims from the resale at their own expense.
15.5 The customer is not entitled to other disposals of the items in our reserved ownership or co-ownership or of the claims assigned to us. The customer must inform us immediately of any seizures or other legal impairments of the items or claims belonging entirely or partially to us. The customer bears all costs that must be spent to lift the access of third parties to our reserved or security ownership and to recover the item, unless they can be recovered from third parties.
15.6 If the value of the existing securities for us exceeds our claims in total by more than 10%, we will, at the customer’s request, release securities of our choice.
Delivery and services (fulfillment of contract) are subject to the proviso that there are no obstacles to fulfillment due to national or international export control regulations, in particular embargos or other sanctions. The Client undertakes to provide all information and documents required for export or transfer. Delays due to export inspections or approval procedures override deadlines and delivery times. If required approvals are not granted, or if the delivery and service are not eligible for approval, the contract is deemed not concluded with respect to the parts affected. When passing on the goods delivered by us (hardware and/or software and/or technology as well as associated documents, regardless of the manner in which they are made available) or the work and services performed by us (including technical support of any kind) to third parties in Germany and abroad, the Client must comply with the applicable regulations of national and international (re-)export control law.
17.1 All business or technical information originating from us (including features that can be extracted from any items or software handed over, and other knowledge or experience) must, as long as and to the extent that it is not demonstrably publicly known or determined by us for resale by the Client, be kept secret from third parties and may only be made available in the Client’s own operation to persons who must necessarily be involved in their use and who are also bound to confidentiality; they remain our exclusive property. Without our prior written consent, such information may not be reproduced or used commercially. At our request, all information originating from us (including any copies or records made) and items loaned must be returned to us or destroyed immediately and completely.
17.2 We reserve all rights to the information mentioned in Section 17.1 (including copyrights and the right to apply for industrial property rights, such as patents, utility models, semiconductor protection, etc.).
18.1 Should any provision of these conditions and the further agreements reached be or become invalid, the validity of the remaining conditions shall not be affected thereby. The contracting partners are obliged to replace the invalid provision with a regulation that comes as close as possible to its economic success.
18.2 The place of jurisdiction is Stuttgart (for local court proceedings, the local court in 70190 Stuttgart) or, at our choice, the registered office of the business establishment carrying out the order, if the Client is a merchant or does not have a general domestic place of jurisdiction, or moves their residence or habitual place of abode outside the country after conclusion of the contract, or if their residence or habitual place of abode is not known at the time the action is filed.
18.3 We are also entitled to file a lawsuit at a court that has jurisdiction over the registered office or a branch of the Client.
18.4 German law applies exclusively to all legal relationships between us and the Client, to the exclusion of conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Bosch Automotive Service Solutions SAS
Bosch Electronic Service
B.P. 156 Avenue Pierre Gilles de GENNES
72400 La Ferté-Bernard
Frankreich
If you have any questions about our range of services, please contact the following service hotline:
Email: services@bosch.com
Phone: +49 (0)5121 49 5720
Robert Bosch GmbH
Bosch Electronic Service
Robert-Bosch-Straße 200
hall 402
31139 Hildesheim
Germany
Mail:
reparatur@de.bosch.com
Telephone:
+49 (0)5121 49 5720
Fax:
+49 (0)711 811 505 5720
Monday - Thursday: 8 am - 5 pm
Fridays 8 am - 4 pm
Bosch Automotive Service Solutions SAS
Bosch Electronic Service
B.P. 156 Avenue Pierre Gilles de GENNES
72400 La Ferte-Bernard
France
Mail:
services@bosch.com
Telephone:
+49 (0)5121 49 5720
Monday - Thursday: 8 am - 5 pm
Fridays 8 am - 4 pm